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Return Policy & Return Processing

14 Day Return Policy

You may return your purchase within 14 days of receiving your order. Items must be unopened and in original packaging, for a refund of the purchase price. To complete your return, we will also require a receipt or proof of purchase. If you have any questions please contact us at and we will gladly assist you.

Return Processing

Prior to returning a product, you must first request for a return merchandise authorization (RMA) by selecting the link below. If you claim that your product was damaged during the delivery process, prior to issuing you an RMA, we may ask for additional information including pictures of the damaged item(s) in question. Zenvia Hemp is not responsible for shipping charges for any non-defective or undamaged returns.


Shipping charges are non-refundable.

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